Frequently Asked Questions
Is a doctor’s prescription needed to avail the testing service?
Yes. You should have a valid prescription and consultation from the doctor to avail the testing service.
Can I book my test online?
Yes. To book your test first go to the....
What will happen after I book the test?
After you book the test, you will receive a confirmation call from our end…..
How soon will I get the test reports?
You will receive the test reports within 48 hours of the test completion.
How will the reports be delivered to me?
The reports will be sent to you by our courier partner and also over your email.
I did not receive soft copy of reports. How can I get it?
If you have not received the soft copy of the reports, kindly email us @..... or call our customer care centre.
How will I get a receipt for the payment made?
You will get the payment receipt over your email.
Can I download PDF of my reports online?
Yes. You can download the pdf of your test reports online.
I have booked a test but I did not get any call from you?
If you have booked the test and not received a call from us, kindly email to us at…. Or give a call to our customer care centre.
How can I register a complaint?
If you want to register a complaint, kindly email us at …..or give a call to us at customer care centre.
Can I make the payment after I get the reports?
No. The payment has to be made during the booking of the test service.
Can I cancel the prepaid booking and get refund?
Yes. You can cancel the prepaid booking and get refund within ___days.
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